Privacy Policy

Effective Date: October 20, 2026

At Voltz eBikes, we value your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, purchase products, request services, or communicate with us online or in person.

Website: https://voltzebikescalgary.ca/

1. Information We Collect

Depending on your interactions with Voltz eBikes, we may collect:

  • Personal information: Name, email address, phone number, billing address, and shipping address.

  • Purchase information: Products purchased, order details, transaction history, and delivery information.

  • Service information: Product models, serial numbers, inspection records, repair history, and warranty-related information.

  • Customer inquiries: Messages, product preferences, appointment requests, and information submitted through contact forms or social media advertisements.

  • Website information: IP addresses, browser information, cookies, website activity, and interactions with advertisements.

We collect personal information only for reasonable business purposes.

2. How We Use Your Information

We use personal information to:

  • Process orders, payments, and deliveries.

  • Respond to customer inquiries and provide product information.

  • Arrange showroom visits and product test rides.

  • Schedule repairs, maintenance, and inspections.

  • Maintain purchase, service, and warranty records.

  • Provide customer support and after-sales assistance.

  • Improve our website, products, and services.

  • Measure advertising effectiveness and website performance.

  • Send promotional communications when permitted by applicable law.

  • Comply with legal, tax, and accounting requirements.

3. Online Purchases and Payment Processing

Our online store operates using WooCommerce.

Payments may be processed through third-party payment providers, including Stripe, Afterpay, and Taliup, where applicable.

Voltz eBikes does not store customers’ complete credit card numbers.

Payment providers process payment information according to their own security standards and privacy policies.

We may retain transaction details and payment confirmation records for accounting, customer service, and legal purposes.

4. Customer Service and Repair Records

When customers bring electric bikes, scooters, trikes, or mobility products for service, we may collect their contact information, product details, serial numbers, and service history.

Service records may be maintained using paper service forms and our WooCommerce system.

These records help us provide repairs, inspections, warranty assistance, and future customer support.

5. Facebook and Instagram Lead Forms

When you submit an inquiry through a Voltz eBikes advertisement on Facebook or Instagram, we may collect your name, email address, phone number, and answers to product-related questions.

We use this information to:

  • Respond to your specific inquiry.

  • Provide product information and pricing.

  • Discuss product availability.

  • Arrange showroom appointments and test rides.

  • Follow up regarding your potential purchase.

Submitting an inquiry does not automatically subscribe you to our promotional email list.

Information submitted through Meta platforms is also subject to Meta’s applicable privacy practices.

6. Email Marketing

Voltz eBikes uses Mailchimp to manage promotional email communications.

These communications may include product announcements, special offers, sales events, and business updates.

We send promotional communications only where we have appropriate consent or are otherwise permitted to do so under Canada’s Anti-Spam Legislation (CASL).

Customers can unsubscribe from promotional emails using the unsubscribe link included in those messages or by contacting us directly.

Unsubscribing from marketing communications does not prevent us from sending necessary order, service, or transaction-related messages.

7. Cookies, Analytics, and Advertising

Our website uses cookies and tracking technologies, including services such as Google Analytics, Meta Pixel, and Google Ads tracking.

These technologies may help us:

  • Understand website traffic and visitor behaviour.

  • Improve website functionality and customer experience.

  • Measure advertising performance.

  • Understand interactions with our products and advertisements.

  • Display relevant advertising on third-party platforms.

Some tracking technologies may be provided by third parties that process information according to their own privacy policies.

Visitors may manage cookies through browser settings and any cookie preference controls available on our website.

8. Sharing of Personal Information

We do not sell customers’ personal information to third parties.

We may share limited information with service providers when reasonably necessary to operate our business, including:

  • Payment processing providers.

  • Shipping and delivery companies.

  • Website hosting and technical service providers.

  • Mailchimp for email marketing management.

  • Analytics and advertising platforms.

We do not routinely provide customer names, contact details, or addresses to product manufacturers or suppliers as part of our ordinary sales and warranty processes.

We may disclose information when required or permitted by applicable law.

9. Data Storage and Security

Customer information may be stored in WooCommerce, Mailchimp, paper service records, and systems operated by our authorized service providers.

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Access to customer information is limited according to legitimate business needs.

No method of electronic transmission or storage is completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include periods required for:

  • Purchase and transaction records.

  • Service and warranty history.

  • Customer support.

  • Accounting and tax obligations.

  • Legal compliance and dispute resolution.

When information is no longer required, we take reasonable steps to securely dispose of or anonymize it.

11. Information Processed Outside Canada

Some third-party technology providers, including website, payment, advertising, and email marketing platforms, may process or store information outside Canada.

Information processed in other jurisdictions may be subject to the laws of those jurisdictions.

12. Your Privacy Rights

Subject to applicable privacy legislation, you may contact us to:

  • Request access to personal information we hold about you.

  • Request corrections to inaccurate information.

  • Withdraw consent for certain uses of your information.

  • Ask questions about how your information is collected, used, or disclosed.

  • Request deletion of information where legally permitted.

We will respond to privacy requests in accordance with applicable laws.

13. Children’s Privacy

Our products, website, and advertising lead forms are not intended to collect personal information directly from children without appropriate parental or guardian involvement.

14. Privacy Legislation

Voltz eBikes handles personal information in accordance with applicable Canadian privacy legislation, including Alberta’s Personal Information Protection Act (PIPA), where applicable.

Our electronic marketing communications are also subject to Canada’s Anti-Spam Legislation (CASL).

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology, or legal requirements.

The updated policy will be published on our website with its effective date.

16. Contact Information

For privacy-related questions, access requests, corrections, or concerns, please contact:

Voltz eBikes

Unit 101A, 2525 36th Street NE
Sunridge Mall
Calgary, Alberta T1Y 5T4
Canada

Phone: (403) 917-1420
Email: info@voltzride.ca
Website: https://voltzebikescalgary.ca/

Please include Privacy Inquiry in the subject line when contacting us by email regarding personal information.