Warranty Policy – Voltz eBikes

At Voltz eBikes, we are committed to delivering high-quality electric bikes and e-scooters with reliable warranty coverage. Our warranty policy is designed to provide customers with peace of mind and ensure long-term satisfaction with their purchase.

1. Warranty Coverage

Our warranty covers manufacturing defects in the following key components:

  • Motor – Protection against defects in materials and workmanship.
  • Battery – Coverage for faults or failures in normal operating conditions.
  • Controller & Display – Issues related to manufacturing defects.
  • Frame – Structural integrity, excluding accidental damage.
  • Electrical Components – Includes charger, wiring, and sensors where applicable.
Warranty Periods by Product Type
  • All Other Brands: 12-month warranty
  • All Other Products (unless otherwise specified): 6-month warranty

2. Store Pickup Policy

  • Orders are not available for immediate pickup: All pickup orders are processed through our warehouse first. Once your order is ready, we will contact you by email or phone to confirm your pickup date and time.
  • Standard Pickup (No Voltz Package): Your order will be provided in the manufacturer’s packaging. Any warranty claims or warranty service will be handled directly through the manufacturer in accordance with their warranty policy.
  • Pickup with the Voltz Package: Your e-bike or scooter will be professionally assembled, inspected, and prepared for pickup. You’ll also receive our 1-year in-house warranty and the additional benefits included with the Voltz Package.
  • Please wait for your pickup confirmation before visiting the store: Visiting the store before receiving confirmation may result in additional waiting time, as your order may still be in transit from the warehouse.

3. Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear, including tires, brake pads, chains, grips, and seats.
  • Damage resulting from accidents, improper use, negligence, or lack of maintenance.
  • Unauthorized modifications, repairs, or alterations.
  • Water damage beyond manufacturer-specified limits.
  • Consumable parts such as fuses, lights, and accessories.
  • Products used for commercial or rental purposes unless otherwise stated.

4. How to Make a Warranty Claim

To initiate a warranty claim, customers may:

  • Schedule an appointment by contacting our service center.
  • Visit our service center for a walk-in inspection.
  • Provide proof of purchase (original receipt required).
  • Submit photos or videos detailing the issue.

Our team will assess the claim and determine eligibility under the warranty.

  • If the claim is approved, the defective component will be repaired or replaced at no cost.
  • Customers may be responsible for shipping costs if a part needs to be returned.

5. Additional Terms & Conditions

  • Warranty coverage begins on the date of purchase and is non-transferable.
  • Regular maintenance in accordance with the user manual is required to maintain warranty eligibility.
  • Warranty claims do not cover labor costs for repairs performed outside of our service center.
  • Voltz eBikes reserves the right to approve or deny warranty claims based on inspection findings.

For more information or to request a warranty service, visit our store at Sunridge Mall, Calgary, or contact our service team.