Warranty coverage.
Local support.
Know what protects your ride, what is included with your purchase, and how VOLTZ can help when you need warranty service.
Warranty coverage by brand
Warranty periods vary by brand, product, component and purchase terms. The figures below are an overview, not a promise that every component is covered for the full period.
Limited manufacturer warranty for eligible bikes, conditional on annual certified servicing. Separate lifetime frame coverage.
Manufacturer coverage on eligible models. Component-specific terms, exclusions and conditions apply.
Typical limited manufacturer warranty on eligible products. Check the model's applicable warranty policy.
Other brands generally have 12 months, and other products 6 months, unless otherwise specified at sale or by the manufacturer.
10-year limited manufacturer warranty
Eligible Teslica eBikes sold after January 1, 2025, can qualify for extended coverage when the manufacturer's maintenance requirements are met.
Annual servicing is mandatory
To maintain the 10-year warranty, the original purchaser must arrange paid annual tune-ups at Teslica or a certified Teslica dealer, with no more than 400 days between required services. Teslica's reduced-coverage rules apply when these conditions are not met.
Claims and labour
Warranty claims must be processed under Teslica's procedures. Replacement parts may be covered when approved; installation labour is not automatically included and requires Teslica after-sales authorization. A routine VOLTZ tune-up should not be assumed to satisfy Teslica's certified-dealer requirement.
Original purchaser only. Non-transferable. Normal wear, misuse, accidental damage, water damage, unauthorized modifications and other exclusions apply. For the complete binding terms, see Teslica's official 10-year warranty policy.
Local support & the VOLTZ Package
Manufacturer warranties and VOLTZ's optional in-house services are different benefits. The support available depends on how your ride was purchased.
With the VOLTZ Package
Your bike or scooter is professionally assembled and inspected. Where included in your purchase, the package provides a 1-year in-house warranty and the specific service benefits documented at sale.
- Local point of contact for warranty assistance
- Coverage and labour benefits follow your package terms
- Manufacturer approval may still be required for parts
Boxed or standard purchases
Products purchased without an in-house service package retain their applicable manufacturer warranty. Claims are generally handled through the manufacturer under its policy.
- VOLTZ can help identify the appropriate claim process
- Inspection, assembly, diagnosis and repair labour may be chargeable
- Any paid work will be discussed before proceeding
2026–27 Winter Package
Selected purchases may include seasonal benefits, subject to the specific promotion, product eligibility and written terms provided at sale.
Eligible non-Teslica bikes
A qualifying written offer may include a deferred warranty start to March 2027, along with specified winter accessories or storage benefits. Any manufacturer-warranty deferral is subject to the manufacturer's applicable terms and approval.
Teslica bikes
Teslica is excluded from the deferred warranty-start benefit. Eligible Teslica purchases may still qualify for advertised winter accessories or storage. Teslica's 10-year warranty and annual servicing rules remain in effect.
Seasonal offers are not automatically included with every purchase and do not override the manufacturer's published warranty unless expressly authorized.
How to request warranty assistance
We recommend contacting us before bringing in your bike or scooter so we can review the issue and advise on the next steps.
Contact VOLTZ
Tell us the brand, model, purchase date and what is happening.
Share evidence
Provide proof of purchase and clear photos or videos of the fault.
Assessment
We review the issue and, where needed, seek manufacturer authorization.
Resolution
Approved claims are handled under the applicable coverage; any non-covered costs are explained.
Exclusions, labour & general terms
Common warranty exclusions
- Normal wear and consumables, including tires, tubes, brake pads, chains, grips and similar items
- Accidents, impact damage, misuse, negligence or improper storage
- Damage from inadequate maintenance, corrosion or water exposure beyond the product's limits
- Unauthorized modifications, improper repairs or incorrect assembly
- Commercial or rental use where excluded by the manufacturer
- Cosmetic damage, unless covered as an eligible manufacturing defect
How coverage is applied
- Proof of purchase is required; most warranties are limited to the original purchaser
- Start dates and durations follow the applicable manufacturer's terms and any documented, authorized promotion
- Maintenance requirements must be followed to preserve eligibility
- Diagnosis, labour, shipping and transport may be chargeable unless specifically covered or authorized
- Warranty claims may require manufacturer inspection and approval
- Replacement or repair does not automatically restart the original warranty period
This page summarizes VOLTZ's general approach and selected manufacturer programs. It does not replace the applicable manufacturer's written warranty or any rights available under law. Product-specific terms and written purchase agreements govern where applicable.
For store pickup, assembly, shipping and returns, see our Shipping & Delivery and Returns & Exchanges policies.
